Shipping policy
1. general information
If you cannot find your preferred shipping country listed, please write to us personally and we will inform you separately about the shipping conditions.
2. shipping with DHL GoGreen Plus
We reliably ship all B2C orders using DHL GoGreen Plus.
With DHL GoGreen Plus, we support measures to prevent and reduce greenhouse gas emissions from shipping. As soon as your order leaves our warehouse, you’ll receive a shipping confirmation.
2.1 Deliveries within Germany
For standard orders within Germany, we charge packaging and shipping costs of € 4.90 for orders up to a value of € 55.00. For orders over € 55.00, we deliver free of charge within Germany.
Delivery time: 1-5 working days
2.2 Deliveries to Austria
For standard orders to the above-mentioned countries, we charge packaging and shipping costs of € 7.90 for orders up to a value of € 85.00. For orders over € 85.00, we deliver to these countries free of shipping costs.
Delivery time: 3-10 working days
2.3 International deliveries to Belgium, France, Luxembourg, the Netherlands, Poland, the Czech Republic and Denmark
For standard orders to the above-mentioned countries, we charge packaging and shipping costs of € 15.90 for orders up to a value of € 180.00. For orders over € 180.00, we deliver to these countries free of shipping costs.
Delivery time: 3-10 working days
2.4 Deliveries abroad to Italy, Bulgaria, Estonia, Croatia, Latvia, Lithuania, Malta, Romania, Ireland, Slovenia, Slovakia, Hungary, Portugal, Finland, Greece, Sweden and Spain
For standard orders to the above-mentioned countries, we charge packaging and shipping costs of € 18.90 for orders up to a value of € 180.00. For orders over € 180.00, we deliver to these countries free of shipping costs.
Delivery time: 4-10 working days
2.5 International deliveries to Switzerland, Liechtenstein, Norway, Albania, Bosnia, Iceland, Montenegro, Moldova, Monaco, North Macedonia, Serbia, Ukraine
For standard orders to the above-mentioned countries, we charge packaging and shipping costs of € 21.90 for orders up to a value of € 180.00. For orders over € 180.00, we deliver to these countries free of shipping costs.
Delivery time: 4-12 working days
2.6 Deliveries abroad to Egypt, Georgia, Israel, Lebanon, Morocco, Tunisia, Turkey
For standard deliveries to the above-mentioned countries, we charge the following packaging and shipping costs based on the total weight of the items:
Up to 0.9 kg: 13,90€
1-3 kg: 33,90€
3,01 kg-10 kg: 46,90€
10,01 kg-20 kg: 68,90€
Delivery time: 4-10 working days
2.7 Deliveries abroad to Armenia, Azerbaijan, Bahrain, Bangladesh, Canada, China, India, Indonesia, Japan, Jordan, Kazakhstan, Qatar, Laos, Mexico, Myanmar, Oman, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE
For standard deliveries to the countries listed above, we charge the following packaging and shipping costs based on the total weight of the items:
Up to 0.9 kg: 14,90€
1-3 kg: 47,90€
3,01 kg-10 kg: 69,90€
10,01 kg-20 kg: 134,90€
Delivery time: 10-21 working days
2.8 Deliveries abroad to Argentina, Australia, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Cayman Islands, Nicaragua, New Zealand, Panama, Paraguay, Peru, Senegal, South Africa, Uruguay, Venezuela
For standard deliveries to the countries listed above, we charge the following packaging and shipping costs based on the total weight of the items:
Up to 0.9 kg: 15,90€
1-3 kg: 62,90€
3,01 kg-10 kg: 82,90€
10,01 kg-20 kg: 164,90€
Delivery time: 14-25 working days
2.9 International Deliveries to the USA
For standard deliveries to the above-mentioned countries, we charge the following packaging and shipping costs based on the total item weight and any mandatory services:
Up to 0.9 kg: €22.90
1-3 kg: €61.90
3.01 kg-10 kg: €110.90
10.01 kg-20 kg: €218.90
Delivery time: 10-21 business days